Yesterday I worked with an elderly pharmacist. He was 87 years old. He’s a nice enough guy and I enjoyed working with him, but I have some concerns that he needs more help than he should need to be working this job. Several times I found he was mixing up the customer’s orders – putting one customer’s medicines in the same bag as another patients medicines! If I hadn’t caught that before the order was hung up in the will call section we never would have found the first customer’s order!
And then there was the irate customer who was upset about some kind of problem that happened a few days before (thank goodness I wasn’t involved!) He said he was taking all of his business somewhere else and demanded a print-out of all of his and his wife’s medication history to take with him. So even though I cautioned the pharmacist that HIPPA rules prohibited us from giving him his wife’s medication history the pharmacist gave them to him anyway!
I sure hope that wasn’t a set-up to get the pharmacy in legal trouble!