Archive for December, 2009


Yesterday when I was at work a woman came into the store to pick up her 16 year old daughter’s anti-biotic prescription.  She had her husband with her.  I was processing her payment and the pharmacist came over to the cash register to advise the mother that the anti-biotic would interfere with the effectiveness of one of the daughter’s other medications.  The pharmacist was trying to be discreet – she was talking about a birth control medicine and didn’t want to come right out and call it birth control medicine.  So she was calling it by the medical name (which I won’t use here.)  I guess she was trying to prevent the father from learning about it (in case he didn’t already know!)

The reaction of the mother was priceless.  She was clueless at first and the pharmacist had to repeat herself a couple of times before she caught on.  Then her eyes got really wide and she gasped. “Oh – that is a good thing to know, thank you for telling me!”  So all is well – unless the mother didn’t know that the daughter was on birth control until that point!  It sure makes me nervous, situations like that.  We have to protect the customer’s privacy as best we can, but this WAS a minor.  Sticky wicket, eh?

Yesterday I worked with an elderly pharmacist.  He was 87 years old.  He’s a nice enough guy and I enjoyed working with him, but I have some concerns that he needs more help than he should need to be working this job.  Several times I found he was mixing up the customer’s orders – putting one customer’s medicines in the same bag as another patients medicines!  If I hadn’t caught that before the order was hung up in the will call section we never would have found the first customer’s order!

And then there was the irate customer who was upset about some kind of problem that happened a few days before (thank goodness I wasn’t involved!)  He said he was taking all of his business somewhere else and demanded a print-out of all of his and his wife’s medication history to take with him.  So even though I cautioned the pharmacist that HIPPA rules prohibited us from giving him his wife’s medication history the pharmacist gave them to him anyway! 

I sure hope that wasn’t a set-up to get the pharmacy in legal trouble!